How does Cox rank on customer satisfaction? Still, Cox's score tied it with Spectrum for second place among cable providers, and ahead of Windstream (61), Mediacom (60), Optimum (60) and Suddenlink (55). The only cable provider that outscored Cox in 2021 was Xfinity, which finished with a score of 67. In 2021, the American Customer Satisfaction Index gave Cox a score of 63 out of 100, which was two points better than the year before, but worse than the overall ISP average of 65.

Internet providers are far from popular to begin with, and Cox is a little bit below average in terms of its customer satisfaction track record. According to data collected by the Federal Communications Commission, Cox's home internet footprint reached just under 7% of the US population as of December 2020. That's tens of millions of people, but it's short of Comcast and Charter Spectrum, two larger cable internet providers that each offer service to roughly one-third of US households.

It's a separate stream from your home network, so it won't affect your speeds or data usage, Cox says, but it's something you should still be aware of -- especially because the feature is on by default. Panoramic Wi-Fi doubles as a public hotspot One more important point of note here: If you use Cox's Panoramic Wi-Fi system instead of your own modem and router, it'll put out a second, separate network from your own home network that other Cox customers can use as part of .

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Cox was further below average in the South region with a score of 707, trailing the overall category score of 727 and behind five other ISPs, including AT&T (753), Xfinity (740), Spectrum (725), Mediacom (723) and Sparklight (716). Still, it was a good enough finish to beat out Frontier (698), Kinetic by Windstream (682), CenturyLink (674), Suddenlink (621) and HughesNet (578). According to a court transcript from a September 2021 hearing, reviewed by DailyMail.com and first reported on by The Sun, Clark County District Attorney Steve Wolfson declined to prosecute, even though police 'believed they had a case,' Mayorga's attorney, Leslie Stovall, told the court.

What else do I need to know about Cox? Cox's lineup of home internet plans gets confusing fast, and not just because of the promo shenanigans. There's other fine print to consider, including contract quirks, extra fees, data caps and more.